Return Policy
Last Updated: 11/16/2024
At LocalCrafted, we are committed to providing high-quality handbags that you’ll love. However, if you are not satisfied with your purchase, our Return Policy ensures a straightforward and hassle-free process. Please review the details below to understand how returns are handled.
Quick Overview
Returns: Customers can return eligible products within 30 days of delivery
Eligibility for Returns
1.1 To be eligible for a return, the product must be in its original condition, unused, and in its original packaging with all tags attached. Items that show signs of wear, damage, or alteration will not be accepted.
1.2 Custom or personalized handbags are not eligible for returns unless they arrive damaged or defective. Items marked as “Final Sale” are also non-returnable.
1.3 Returns must be initiated within 30 days of the delivery date. Beyond this time frame, returns will not be accepted unless there are exceptional circumstances approved by our team.
1.4 To initiate a return, customers must contact us at support@localcrafted.com with their order number and reason for the return. Our team will provide a Return Authorization Number (RAN) and further instructions.
1.5 Unauthorized returns without an RAN will not be processed and may be sent back to the customer at their expense.
1.6 Customers are responsible for the safe return of the product. We recommend using a trackable shipping service to ensure the package reaches us.
Return Label
If your return is accepted, we will provide you with two options for the return label:
Included in the Package: If requested, we will include a physical return label in your original parcel, so you can easily use it if you decide to return an item.
Downloadable PDF: Alternatively, we will send you a downloadable PDF return label via email. You can print this label at your convenience and follow the instructions provided on how and where to send your package.
Important Note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@localcrafted.com We usually reply within 24–48 hours.
Conditions for Non-Returnable Items
2.1 Certain items are not eligible for returns under any circumstances:
Gift cards or promotional vouchers.
Custom or personalized handbags.
Items purchased during flash sales or marked as “Final Sale.”
2.2 Items damaged due to misuse, improper handling, or wear and tear are non-returnable. Products exposed to stains, perfumes, or harsh conditions will also not qualify for returns.
2.3 Customers are encouraged to thoroughly review product descriptions, dimensions, and images before making a purchase to ensure satisfaction.
2.4 If an item is deemed non-returnable, customers will be notified via email, and the item may be shipped back at their expense.
Process for Returning Items
3.1 Customers must start a return by emailing support@localcrafted.com with their order details and photos of the item, if necessary.
3.2 Upon approval, a Return Authorization Number (RAN) and return address will be provided. This number must be included in the return package to avoid processing delays.
3.3 Once the returned item is received, it will undergo inspection to ensure it meets the return criteria. This process typically takes 3-5 business days.
3.4 If the return is approved, you will be notified via email, and the next steps (refund or exchange) will be initiated.
3.5 Items that do not meet the return criteria will not be refunded, and customers will be contacted regarding further options.
Damaged or Incorrect Items
4.1 If your item arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. Contact our support team at support@localcrafted.com with a description and photos of the issue.
4.2 For damaged or incorrect items, LocalCrafted will cover the cost of return shipping and provide a replacement or refund, depending on your preference.
4.3 Do not attempt to repair or alter a damaged item, as this will void the eligibility for returns or replacements.
4.4 Customers are encouraged to inspect the package upon delivery and report any visible damage to the courier immediately.
Exchanges
If you’d like to exchange an item, you’ll need to return the original product first by following the return steps mentioned above. Once your return is received and approved, you’ll be notified. After that, you can proceed to place a new order for the replacement item. Please note that the availability of the replacement product depends on stock levels at the time of your new order.
Refund Policy
Our Refund Policy ensures that you receive your money back if eligible. Please read below for details on how refunds are processed, timelines, and conditions.
Here’s the revised Return and Refund Policy with 30 days for returns and 10 days for refunds prominently placed at the start for clarity and customer convenience:
Return and Refund Policy
At LocalCrafted, we prioritize customer satisfaction by providing high-quality handbags and a straightforward process for returns and refunds. Please review our policy to ensure a smooth experience.
Quick Overview
Refunds: Refunds are processed within 10 business days after the returned item passes inspection.
Conditions for Refunds
1.1 Refunds are processed only for items returned in compliance with our Return Policy. Items must be in their original, unused condition and pass the inspection process.
1.2 Refunds are issued to the original payment method used during checkout.
1.3 Shipping charges are non-refundable unless the return is due to a LocalCrafted error, such as sending an incorrect or defective product.
1.4 Refund amounts for bundled or discounted items will be adjusted based on the promotion applied. For example, if a discount was used, the refund will reflect the discounted price.
Refund Timelines
2.1 Refunds are processed within 10 business days after the returned item has been inspected and approved.
2.2 If you do not receive your refund within this timeframe, please contact your bank or credit card provider for further assistance.
2.3 Customers will receive an email confirmation once their refund has been successfully processed.
Non-Refundable Situations
3.1 Items that are rejected during the return inspection due to non-compliance with our Return Policy are not eligible for refunds.
3.2 Products marked as “Final Sale” or customized items are not refundable.
3.3 Orders canceled after the item has been shipped are not eligible for full refunds. In such cases, only the product cost (excluding shipping fees) will be refunded.
Refund Process
4.1 To request a refund, contact support@localcrafted.com with your order number and reason for the request.
4.2 Once approved, refunds are initiated immediately, and customers will receive a confirmation email.
4.3 If the refund is denied, the customer will receive a detailed explanation and the option to have the item shipped back at their expense.
Refunds for Damaged or Defective Items
5.1 If an item arrives damaged or defective, refunds will include the cost of the item and the original shipping charges.
5.2 Customers must report the issue within 48 hours of delivery to qualify for a refund. Include photos and a detailed explanation of the damage.
5.3 For damaged items, you may choose between a replacement or refund. Refunds will be processed once the item is returned to us.
5.4 Refunds for defective items do not include damages caused by improper use or handling by the customer.
Contact Information
Business Name: Localcrafted
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (346) 268-7783
Business Mail: support@localcrafted.com
Business Address: 2529 N MacGregor Way, Houston Texas 77004, United States